Dear Sir,
Thank you for contacting Customer Support.
While you were buying a membership at GaysTryst.com, there was an offer to get a free trial at GaysGoDating.com.
It was a special offer '2 for 1' on the same payment page. Also, there was an option to refuse this offer by unmarking it.
As we can see, this offer was accepted by you and you received confirmation emails from both sites to your email address.
According to our Terms of Use, you could cancel any of these sites anytime before the expiration date online or by giving us a call. Unfortunately, you didn't do that and the charge for the next month has been applied.
We apologize for any inconvenience caused.
We have canceled your subscription. No further payments will be deducted from your account.
We have double checked everything with our payment merchant and made sure that you will receive the refund in full.
The refund has been issued in 2 installments 12.83 USD and 5.50 USD.
Please give it another 1-5 business days for the rest of the charge to appear on your statements.
We apologize for any inconvenience caused.
Take care of your safety and date on the site!
Best regards
Customer Support Manager
On Wed, 28 Oct 2020,
lemboade@gmail.com wrote:
> Categories: Billing Management Username: allensmith66 Source: NastyMams
> Use browser: Mozilla/5.0 (Linux; Android 10; SM-S102DL) AppleWebKit/537.36
> (KHTML, like Gecko) Chrome/86.0.4240.110 Mobile Safari/537.36 IP address:
> 99.115.8.6 Comment: 1) Your name: Mary McBride 2) Date/sum of transaction:
> 10-25-2020 3) First six and last four digits of the card that was
> charged:5143771848 4) Name of the website: vdm*
d4urli.com 5) Registered
> email address:
lemboade@gmail.com 6) Reason for your refund request: I
> have a charge on my card and I don't know where it came from. My name is
> Mary McBride and this is my card listed. But the email listed is the email
> on the account that my card was used for. I want a refund for the $12.83
> that was charged on my account without my authorization.
